Refund Policy

1. Pickup orders

• Shop declines — if the shop declines your order, you are refunded in full automatically.
• Wrong print — if the print is incorrect (missing pages, wrong copies, poor quality), request a reprint from the app. If a reprint cannot be fulfilled, you are refunded.
• Order never fulfilled — if the shop does not fulfil an accepted order, contact us and we will refund you.

2. Print-code jobs

For print-code jobs you review the amount and pay through Doxzo after printing. If the print is wrong, request a reprint before paying. Any Doxzo fee is shown before payment and is reversed if the job is cancelled, declined or fully refunded. If a shop overcharges relative to its published catalogue price, report it to support@doxzo.in.

3. How refunds are issued

Refunds go back to the original payment method within 3–7 business days. Processing times after that depend on your bank or UPI provider.

4. Doxzo fee

The Doxzo fee is based on the shop subtotal: ₹0 under ₹5, ₹0.50 from ₹5 through ₹10, and ₹1 above ₹10. It is part of the order total and is shown before payment. The fee is reversed in full when an order is cancelled, declined, failed or fully refunded. There is no separate fee transaction to cancel.

5. How to request a refund

Email support@doxzo.in with your order ID, the shop name, and what went wrong. We aim to resolve refund requests within 3–7 business days.

6. Contact

Doxzo, Junagadh, Gujarat, India — support@doxzo.in.